Each and every person who entrusts Premier with the responsibility of managing their investment is highly valued. We treat this trust very seriously. Delivering good client outcomes that meet our clients’ expectations is central to our philosophy. With the Financial Conduct Authority’s 'Treating Customers Fairly' initiative firmly embedded into the company culture, our core philosophy of putting the client at the heart of every decision making process has never been stronger.
Download our policy for further information:
Complaints and feedback
Premier has a very positive attitude to complaints. It is our view that customers will be reassured that they are dealing with a firm that wants to hear customers' concerns and sees complaints as an opportunity to improve service. If you do have a complaint, you may like to read our customer care leaflet, which explains the steps you need to take to ensure that your complaint is dealt with as efficiently as possible.
Or, if you would like to send us your feedback, you can do so by completing our online ‘feedback form’ below or you can contact our client services team.
Client Services team