Treating Customers Fairly

Each and every person who entrusts Premier with the responsibility of managing their investment is highly valued.  We treat this trust very seriously.  Delivering good client outcomes that meet our clients’ expectations is central to our philosophy.  With the Financial Conduct Authority’s 'Treating Customers Fairly' initiative firmly embedded into the company culture, our core philosophy of putting the client at the heart of every decision making process has never been stronger.


Download our policy for further information:


Complaints and feedback

Premier has a very positive attitude to complaints.  It is our view that customers will be reassured that they are dealing with a firm that wants to hear customers' concerns and sees complaints as an opportunity to improve service.  If you do have a complaint, you may like to read our  PDF Icon  customer care leaflet, which explains the steps you need to take to ensure that your complaint is dealt with as efficiently as possible.

Or, if you would like to send us your feedback, you can do so by completing our online ‘feedback form’ below or you can contact our client services team.

Client Services team
 01483 30 60 90


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Risk warning

Please remember that past performance is not a guide to future returns and the price of shares and the income from them may go down as well as up and you could get back less than you invested. Reference to any particular fund does not constitute a recommendation to buy or sell the fund. If you do not have professional experience in matters relating to investments, please speak with a financial adviser before making an investment decision.

A free, English language copy of the full prospectus for each Fund, the Key Investor Information Document and Supplementary Information Document, which include the important information you need to consider before making an investment decision, are available on this website or copies can be sent to you on request. See ‘Contact Us’ for more details.